WhatsApp Metro Card Recharge via Chatbot for Delhi NCR Announced Here’s How to Do it

WhatsApp is rolling out a new feature for metro commuters in Delhi and NCR. In the latest feature, WhatsApp users can now recharge their smart cards issued by the Delhi Metro Rail Corporation (DMRC) through a dedicated chatbot on the instant messaging platform. Apart from the top-up service, it also offers other services like buying tickets, viewing past transactions and contacting customer support. Recently, DMRC has also partnered with Airtel Payments Bank to offer digital payment benefits to commuters.

WhatsApp says that users can avail the ticketing and chatbot service on the app on both Android and iOS platforms. The feature is available in two languages: English and Hindi and can be activated by texting ‘Hi’ to +91 9650855800. Apart from this, the DMRC chatbot can also be found in the ‘Chat with businesses’ option in the Payments section of WhatsApp.

To recharge the smart card, users will first have to select their preferred language and then tap on the smart card top-up option. The WhatsApp chatbot will then provide a link that will take the user to the payment gateway. Users can then enter the card number, choose the top-up amount and make the payment to complete the recharge.

According to the company, passengers can use various payment options, such as UPI and credit/debit cards. While top-up via UPI does not involve any additional charges, debit card transactions will attract a fee of 0.40 per cent, while transactions made via credit cards will attract a fee of 1.10 per cent.

WhatsApp says that the new Delhi Metro Smart Card recharge service is available for all routes in Delhi and NCR region, including the Rapid Metro in Gurugram.